Refund & Return

Return Policy
Cancellation

We accept order cancellation only before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

IMPORTANT !
Change of Mind / Unwanted Items
If you wish to return a product simply because you no longer want it, you will be responsible for both the original shipping cost to send the item to you and the return shipping cost to send it back to us. These costs are non-refundable. Because our products are heavy and expensive to ship, we do not offer "try before you buy" or open-box returns. Return shipping fees are determined by the carrier you choose.

Damaged or Incorrect Items
If the return is due to our error — for example, the item arrived damaged or you received the wrong product — we will cover the return shipping costs, and you will not be charged any shipping fees for the return.

Restocking Fee
No restocking fee will be charged for any return.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Domain name corresponding email.
Please contact our Customer service at post@revobake.com to get the return address.

Custom-order or personalised items do not have a right to 14 days refund.